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Should business organizations conduct decision-making discussions in writing, now that a tool like Kialo is available?
It improves the quality of the discussion.
Written conversations offer more time to reflect and counter an argument that sounds good superficially but feels flawed intuitively.
Written conversations help reduce spur-of-the-moment emotional reactions to perceived slights.
The group decision-making process (via meetings), rather than aligning with actual competence, habitually falls for messy proxies of expertise.
Why our brains fall for false expertise, and how to stop it
Verbal discussions are now-a-days often conducted over audio/video calls with "poor quality" participation as brought out brilliantly by this video.
Writing things during these discussions allows the participants more space to consider precisely what they want to say, and how they want to say it.
Relationships of trust required to come to a comfortable agreement are hard to build with the written word.